"I was there for my birthday. The facility was lovely and historic. Room was huge with pretty view of the city. Breakfast buffet was good with a big selection. Only thing was they didn’t make my birthday special. Just gave me two tiny chocolates lol. With all the money spent there they could have atleast given me a slice of cake. I had breakfast and dinner there, nothing not even a welcome fruit platter. They sure have no idea to celebrate :-("
"Good to stay at night in Tropical Island-however check in is not intuitive (issue with QR code check-in and finally reception is outside of Teopocal Island. Some of the staff not speak English which is problematic"