"The front desk were helpful when checking in but were not trained properly. I could not access our room repeatedly. Room service is NOT room service it’s pick up from restaurant, good very good. Tried to call reception multiple times nil answer. Multiple number of arrivals were on dropped off to the hotel hourly. It was astonishing to witness. The shift coordinator was helpful as backup. Airport shuttle was exceptionally easy, efficient and always on time. Drivers were careful and helpful."