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"Apartments state they have a washing machine and tumble drier in the kitchen of the property. They do not. There is a washing machine that you can use within very limited hours on the ground floor of the block but no tumbler. Booked this specifically for this reason mid way through a 3 week holiday to allow us to wash clothing, so disappointed. Property owners seemed confused, stating that they had withdrawn from Hotels.com and then stating that our booking was safe, then refunding us the morning of checkout. No idea what was going on at all."