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"I had an excellent stay here. The building interior and furnishings are old and outdated, there are few amenities in the room. It would have been nice to have a writing table for my laptop. That is the extent of the negative feedback. Although it looks outdated, everything is sturdy and well maintained. The rooms are very clean. The staff get exceptional accolades for being so friendly, thoughtful, helpful, fast, efficient and kind. This includes the dining room staff, the cleaning staff, and...

"Convenient place to stay for a concert at Winter Gardens, clean rooms, and great value"

"I stayed at the hotel for 6 days and really enjoyed my stay. The staff is very friendly and helpful. Breakfast is freshly prepared and the location is great. There are several tube stations nearby and it's close to the shops. The room is small but it was very quiet, which I really liked. I would definitely recommend this hotel!"

"Always a lovely stay at this property 5*****"

"We stayed for just one night, staff very helpful in arrival. Room 12, quite compact but just about big enough, on suite was also compact but useful, clothes shelving was very dusty and marked a dark blue top and the mattress was well past its sell by date, could feel straight through it so no good for bad backs or metal hips! Kettle was a plus after a long journey and it was very quiet throughout the night, we would stay again but a better room."