Find all hotels by ALH Group in Great Barrier Reef from SAR 249

"Great staff, location, food. Expedia has this classified as a three star hitel; WAY BETTER!!! We are staying in three star hotels throughout Australia and this one puts them all to shame. Way to go Novotel Cairns!!!!"

"Nice service"

"Overall, I’m very happy with our room. The bedroom and bathroom are both very spacious. There was a slight damp smell when we first walked in, but no other unpleasant odours at all. The only issue was that we called housekeeping before heading out and no one answered. We then asked reception to pass on the message that we needed housekeeping, but when we came back, no one had attended the room. Other than that, we’re very happy with our stay. The Asian staff at reception were especially friendly and more than willing to have a chat with my wife, which we really appreciated."

"Good spot. Everything is easy and close by "

"The room was very clean and comfortable. Staff were friendly. Excellent location. Loved the view of Airlie Beach "

"Very good location and the horizon lounge a must "

"Beautiful place. Clean rooms. Fantastic pool area friendly accommodating staff. "

"The pools and 2 restaurants made it a very convenient stay. It’s close to grocery stores so we could get some snacks. The resort dated, but clean and comfortable! The fire alarm went off in our room at 7am the morning we were leaving, so that got us out of there early. I’m sure a battery change would fix that but it was slightly annoying. The cafe restaurant doesn’t include “sauces” with meals, that meant we got no tomato sauce (ketchup) or tartar sauce with our fish and chips if we didn’t pay for it when we ordered. We didn’t know we had to state the obvious and we weren’t asked if we wanted it when we ordered, so we didn’t get any. When I asked for both she gave me tartar, but said I’d have to go back to the front to pay for ketchup. That was a bit silly, but overall the kids loved the pools and we had a good stay. The food was good. "

"The room does not have a toaster, microwave or a sink. They do not even provide drinking water in a jug. They wanted me to bring my food down to reception/lobby and they will not allow me to use their microwave but heat my food without washing hands. Absolutely unacceptable to me as a doctor. Use any other option but Doubletree Hilton."