"It’s a no frills stay. The beds weren’t the most comfortable but sufficed. The sheets were rather rough and the top cover was super thin. We mostly chose to stay here because it was relatively cheap compared to the other resorts and we wanted the park shuttle service. One annoying thing was when we went to check out, they claimed we had purchased WiFi for nearly $30 on a day we weren’t even checked in for. Thankfully they waived it "

"The second we walked in we felt very welcomed by the staff. They gave us an upgrade on our room. It was our first time at universal and they made it an amazing everlasting experience. Rooms were exceptionally clean and food service to the room was very fast. Pool and hot tub really topped the whole trip!"