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"Very friendly staff. Greeted each time, coming in or going out. Breakfast was good, many varieties available, came with stay. Make your own waffles! Maybe I'm new to staying at Inns, motels, etc., as much as I have this year, but that was a pleasant surprise."

"The Black Swan is a reliable stay. If you are passing through, get the cheaper rooms on the parking lot side, if you are staying for a few nights get a room with a lake view and balcony. Not a chain!"

"Pleasant work staff"

"We always enjoy our stay here. The beds are super comfy, the rooms always super clean, and the staff is always accommodating."

"Best way to spend a long needed weekend. Can’t wait to do a full week."

"Quintessential Berkshire Inn."

"Everything I mean everything is so so clean They are wiping and dusting all the time"

"Lovely staff!"

"The Lenox Collection sites were elegantly & beautifully appointed & optimally located, with walkabiliry to restaurants & commerce in picturesque Lenox. Staff member, Logan, who served in multiple capacities-from check-in/out to breakfast serving, constantly went above & beyond the call of duty-& was terrific. The continental breakfast, which included fruit, Greek yogurt, granola, (my typical fare-which was comforting)-& croissants or bagels, + hard-boiled eggs, as well as juices and coffee, was tasty & nourishing. The Ass’t manager & her husband were ultra-considerate & helpful. Maybe more bathroom counter space, & a table in the bedroom would have helped with my daily routine-but my gorgeous outdoor access was divine! Thank you! ❤️"