"The staff was amazing. The sweetest cleaning staff was so friendly. "

"This was such a beautiful hotel and the room was spacious. Only thing was the elevators were not working properly other than that I would definitely stay here again"

"The front desk was great , we got a nice upgrade! Very nice staff in the restaurant of the second floor. Bathroom in room was a little small "

"Nice location on the Upper West Side. "City view" really means looking into the office building across the street. Fire station directly across means frequent sirens. Room and. Bathroom have nice modern decor and very clean. No restaurant for a hot breakfast though the cafe has excellent pastries. "

"Staff were extremely kind and sweet but the bathroom smelled like it was cleaned with a wet stinky mop."

"Very good stay"

"Hotel was very well located for a night in New York and broadway play. Hotel was clean and accessible, not really geared to kids but my kids enjoyed it. I think the pool was open but was cold and resort fee was high for not many amenities overall a good hotel to stay at with excellent staff."

"The room was great, check-in was easy.... but the AC issue really needs to be fixed! It was soooo warm in our room when NY was in a heat wave!"