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"Customer service "

"In the middle of an entire floor for middle schoolers touring the Boston area, we had an excellent stay at the hotel. Everyone staff member we encountered was helpful and kind. Perfect location for touring the Boston area: close to Lowell, Gloucester, Salem and Boston. Very ideal! "

"The check in was fast. I had no issues snd the room was clean and at a great temperature."

"This is an ideal place for a quiet getaway. My only complaints - the lighting in the room is terrible for reading; I now bring my own reading lamp. Also there should be instructions for using the tv, which is impossible to figure out without them. I tried to watch tv beginning at 8pm and even asked other guests to help me figure out how to use it and nobody could. And there was no staff available at that time. If they aren't going to leave instructions, they should at least give a demonstration at check in because it ended up being a very odd process that no one who's used remotes for a tv could have figured out."

"Clean room… friendly staff very comfty beds. "

"Perfectly located on the central part of Salem historical sites and great restaurants. Modern decor and comfy beds and bedding. Staff is spot on with the exceptional service. "

"My king deluxe room was absolutely beautiful, very spacious and super clean. "

"Love the lake view, quite atmosphere, and hot breakfast."

"Nice, quiet property with a good place to gather"