"We booked the apartment in August 2023 so the family could attend a music event which was local to apartment. On the day of Travel 26th April 2024 the booking was cancelled via email.. No phone call to warn us but an alternative 30+ miles away was offered in the email. Unfortunetly many other people have fallen fowl to this sort of approach due to many hotels being sold out and high prices starting to appear due to both the music event and a Wolves home football game. Many hotels coming back up...

"Got there with 3 hot and tired children (long car journey) and my 70 year old mum only to find theyd cancelled our booking. I received no communication of this. My booking and payment had been confirmed. I even received an email the next morning to see how our stay was going and another asking us to rate our stay. We booked through hotels.com and still trying to get to the bottom of what happened. We ended up in a quadruple room in the Travel lodge (at our own expense) this was not the family...

"We had a great stay. Everything was perfect and comfortable. The owner was very helpful and communicative before we came up. We will definitely use again, next time we come up and stay!"

"Received an email around 3 hours before we were due to check in the booking had been cancelled. We were en-route. Called the number on the email (which was a third party - not Hotels.com). Advised the booking had been cancelled due to 'maintenance' and to contact Hotels.com directly make an alternative booking. Attempted to contact Hotels.com but could not get to speak to a human being to make an alternative booking. We were left high and dry!"

"The check in instructions were a little confusing. Also the apartment is not that great given the price and the area. You could get a better room at the premier hotel"

"I recently visited with my husband and baby for a weekend away. We had a brilliant stay in the Montana log cabin! The place was spotless on arrival and styled beautifully. We particularly loved the outdoor tub, as well as the seating area at the front with gorgeous sunset views. Easy check in and check out process. We had no issues with hot water as there is a gas boiler in this cabin. The only reason for 4 stars was because of basic essentials missing on arrival - no bin bag, hand soap,...

"A great quite deceivingly large property with some great old features. The standard of the fixtures and fittings are very high and the brownies on arrival were amazing. Much Wenlock is a li ely setting with pmenty of shops, cafe's and pubs."