Search Cottages in Gensac

"Booked and paid in JANUARY. Arrived 16:00 (check-in allegedly from 14:00). Place was locked; could not make anyone hear us. Waited 30 minutes before finding another hotel. Had also booked dinner but the sign outside said the restaurant was closed on Tuesday (the day of our stay). Contacted hotels.com to request full refund - this was apparently refused by the hotel (though hotels.com personnel said they couldn’t really communicate with hotel very well as the staff there only spoke French. Er… it’s a French hotel!!!). Eventually given £25 in award points - well under half what we had paid five months earlier! VERY unhappy with the whole situation!"

"Grand Barrail is a proper 5 star experience, the hotel is stunning, the staff are excellent, the food is also excellent, we couldn’t leave after two nights so we added a third, one of the nicest places we’ve ever stayed! Almost forgot the spa, simply wonderful! There’s a mint mist! "

"Beautiful hotel in a stunning location. We used the hotel as our base to explore St Emilion and loved it. Staff super friendly and helpful."

"This property is exceptional and stunning. Exquisite elegance was in every bit of the room, and the experience is the height of luxury and beauty."

"An excellent and friendly hotel. There were no negative aspects "

"nice. "

"Very friendly staff and quiet location "

".everything went smoothly"

"A unique little hotel in the middle of beautiful St Emilion. The staff were excellent. Make sure to connect in advance if you are driving as parking is quirky."