Find hotels in Gazaria from SAR 81

"Here’s a polished, professional, and firm review you can submit to Expedia: ⸻ I would like to report a very concerning and disappointing experience during my recent hotel stay booked through Expedia. At the time of checkout, the receptionist, Babul, attempted to charge me additional money, claiming that the hotel’s rate was higher than what I had already paid through Expedia. However, my booking was fully prepaid via credit card, and I had a valid invoice confirming this. Despite showing the documentation, he continued to argue and insisted on collecting the difference. This situation escalated unnecessarily and delayed me for approximately 45 minutes to an hour. At one point, I was even prevented from leaving the hotel, which was extremely stressful as I had a flight to catch. Only after I firmly stated that I would contact the police did the situation change, and eventually, a supervisor intervened and allowed me to leave without any additional payment. I have stayed at this same hotel before without any issues, which made this experience even more surprising and disappointing. As a legal professional, I was able to stand my ground, but I am deeply concerned that other guests may be pressured or misled into paying unjustified charges. I respectfully request that Expedia look into this matter seriously and take appropriate action to ensure that customers are protected from such practices in the future. Overall, this experience was both frustrating and unprofessional, "

"No access to the bar because of an event. No access to the gym because a sports team was using it."

"​I am extremely frustrated with my recent stay at Dhaka Regency Hotel & Resort. Despite paying for my entire stay in full well in advance I was still forced to provide a cash deposit upon arrival. The front desk staff explicitly assured me that this deposit would be refunded immediately during my checkout process. ​However when I went to check out the story completely changed. They failed to return my money as promised and offered nothing but excuses. It has been incredibly difficult to get a straight answer from management and I am still waiting for the funds that are rightfully mine. ​It is unacceptable for a hotel of this supposed caliber to hold onto a guests money after a verbal and written agreement to return it. This lack of integrity and poor financial transparency has completely ruined my perception of the establishment. I would strongly advise future travelers to be wary of their deposit policies and look for a hotel that actually honors its commitments to its guests."

"Amazing service and location. Highly recommend. "

"It was a great experience "

"room was good as well as staff is good"

"Yes it was convenient as it was close to the airport "

"Everything about the hotel was outstanding, including the room and facilities. "

"The service at this hotel was very poor. During check-in, we were at the lobby waiting for almost an hour - in the middle on the night. I had booked two different rooms, but only one was showing up on their system. The man at the front desk was saying it was our fault for booking on Expedia. We had gotten to our rooms around 3am. He then put us on a smoking floor when we did not book that. We told him that was an issue as non-smokers. All he did was change the blankets. And to add to that, one of the rooms on the smoking floor looked like it hadn’t been cleaned in a while as there were hard water stains. The following morning we were then changed to a non smoking floor, as I had gotten the manager involved. However, the manager was not receptive to the issues we had faced the night prior and didn’t really care for it. No additional services were offered, it was just very inconvenient. Many other issues came up during the stay and the service was not great. Would not recommend, nor would stay here again - as there are many other hotel options in Dhaka. "