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"I liked the attentiveness of the reception staff."

"The Gainsborough has a beautiful spa area and is very centrally and conveniently located in downtown Bath. The hotel stocks all rooms with soft drinks and water in the mini fridge (a nice touch), and the breakfast offerings are excellent, including both a continental buffet with a cooked to order option. The bar area of the hotel is small and was not well stocked during our visit. Also, some of the staff seemed new and unfamiliar (although polite) with the property, but the concierge as well as the front desk manager, Howard, were wonderful, and made what was a good stay into a great stay. The concierge's restaurant and tour recommendations were wonderful, and the front desk manager assisted our party of four with an issue we encountered with a rude and arrogant guest. The professionalism he demonstrated in handling the situation was commendable. We will be back. "

"Thank you. Really convenient and friendly. "

"Parking for residents could have been a bit cheaper. Great hotel though. "

"This is probably the best hotel you can stay at in the heart of Bath."

"Friendly welcoming staff throughout. Perfect location for walking around Bristol. Free parking right next to hotel for duration of stay. Highly recommend."

"Thanks"

"Very beautiful hotel"

"Excellent service, super friendly, helpful staff that were very accommodating of my husband's mobility issues. Only criticism might be terrible phone reception/WiFi, but everything else faultless. We'd definitely stay again!"