"Everything is fine on the property and staff"

"We knew not to expect the standard of a starred hotel, but we were still pretty disappointed. We rented 2 rooms for our family. - Our “non-smoking” room smelled heavily smokey. - The bedsheets and covers had cigarette burn marks. - The one TV never worked. The second TV did not work the second night. - The lamps were cracked. - We found hair hanging from the shower walls. - The keys frequently stopped functioning. - The front clerk was not honest in his dealings when we called after our trip....