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"UNACapotaormina was an absolute dream. The staff was so friendly, ready to help and accommodate you at any moment. My husband and I went there to get married and the beauty salon offered me a free 25 minute massage prior to doing my hair which was incredible. Their hair stylist Flora from Gardini Naxos gave me my dream hair style. Overall, service and friendliness would make it so that id return again. "

"Amazing hotel close to town clean great service "

"Great location "

"Beautiful property and a great location. Staff extremely helpful and courteous. "

"Nothing to dislike"

"Situated in the beautiful village of Castlemola, this comfortable hotel offers unrivalled views of Mount Etna. Well worth getting a room with a balcony and mountain view. Breakfast was good and varied and the staff extremely accommodating. A few of our evening meals were taken at the nearby Caverna restaurant which is also owned by the hotel (with discount available for guests). A great walk down to Taormina was well worth the effort but keep an eye on the bus times as Taxis can be expensive. All in all, an absolutely delightful stay. "

"This was an incredible stay. The views are phenomenal everywhere on the property. Breakfast was also one of the best I’ve had in Italy with a ton of options. The pool view is incredible and the staff does everything to make the stay perfect. "

"Absolutely wonderful stay! The staff was 11/10 helpful and friendly. The hotel is gorgeous, quiet and just a few minutes walk from the downtown. We will be back! "

"Really great property and enjoyed our visit at the Mazzarò Sea Palace. Big shout out to Carmen from housekeeping that took extra good care of us and Salvatore on the beach who made things perfect! Loved the place so much! One thing I think people should know about when you travel to nice hotels in Sicily and this one in particular. They now add 15% gratuity and mention it as optional if you eat at the restaurants. Additionally, upon check out, they sum up a tip of 5 percent of total bill for a tip for all the staff. In essence you tip on top of tips. You can opt out of that or select another amount but it would be great if it was advised upfront as I’ve grown accustomed to tipping staff directly or house keeping directly. One then finds themself tipping at lunch/dinner then again having an amount pegged at end of stay by the property. They then tell you it’s optional. Not sure if the staff receives or if it goes to the top of the chain. Overall great stay but people should know about gratuity being baked in or proposed in final bill. "