"Reserve was canceled and I didn’t get my money back"

"This apartment has a location that is right on the main pedestrian street, which is convenient but also quite loud at night. They advertise that the apartment has air conditioning, which is partially true. There is an air conditioner in the bedroom, which is upstairs in a loft. The rest of the apartment has no air conditioning and was very hot. Check-in was not very smooth. I was given very little description of how to find the apartment and it was very confusing because the apartment is ...