"Nice property. Probably great for kids. Prices reasonable. Walking distance in Funchal to downtown and the waterfront. Negative. The bed was hard as a rock."

"I went to this hotell for my honeymoon, so we were willing to pay extra for this special occasion. I was very dissatisfied from the beginning unfortunately. I don’t understand how they can call it 5 star hotell, everything is so dirty and outdated. Our bathroom was leaking every day and we told the staff but nothing was done, we got dirty towels and bedsheets several times. We had to ask for clean towels several times before they would give us. The food was not good, and the dirty utensils...