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"Complimentary chocolates card ballon and champagne in the room for my wife’s birthday fantastic "

"Very clean. Rooms are adequate but not spacious. Good value for the price in London. Convenient to the Underground near Russell Square. Quiet. I would have liked a luggage stand. "

"My fiancée had an emergency whilst staying here. The man working the night shift on reception rang an ambulance for me. Unfortunately one wasn't available but he then helped me book a taxi as I wasn't aware of the hospital location. When we returned the next morning he let us stay an extra day for a reduced price. Very grateful. Would stay again. "

"Convenient, comfortable"

"There wasn't a ramp for handicapped people. A ramp would also help people with rolling their luggage. A handrail is needed for the front door. People were using the flower planter."

"Clean, modern and perfect location. Warning no windows, no TV and no chairs. Small rooms but modern. "

"Clean , refurbished room. Pleasant stay. Extremely comfy beds and pillows. Drop off luggage option after check out so can enjoy some time in London before travelling home."

"Great hotel great staff best place to stay before early flight from terminal 5 "

"I was pleased to receive an upgraded room, which was lovely. Shoutout to concierge Chris who helped me with my boarding pass on the day of my departure. Cucina has excellent food and pleasant staff. There are even more shopping options in the area than when I last stayed in the hotel and that was extremely convenient."