"For a one-night stay, this property was fine overall, and the staff, especially Mark at the front desk provided excellent customer service. He was professional, understanding, and did his best to explain the situation. That being said, Expedia or Best Western seriously need to correct the room photos being advertised for the standard rooms because they are extremely misleading. The photos shown for the standard room clearly depict a suite-style setup with a separate living area and sofa bed,...

"If you are planning to use the sofa bed, don't bother—the mattress consists of nothing but springs and is painful to sleep on. They won't replace it, and it is simply horrible. The regular beds aren't quite as bad, but the mattresses are extremely soft; if you roll toward the edge, you'll end up on the floor."