"Annex tower, had a hard time to loacate the reception desk on annex tower top floor, different reception desk with main building. Hotel is Clean but Old I believe never has renovated recent year, feel decade year ago."

"We absolutely loved our stay here. The location is incredibly convenient — there’s a train station right across the street, plus a convenience store attached to the hotel (a bit pricier than others, but very handy). There are also additional convenience stores and several restaurants just steps away. The hotel itself is gorgeous, with a modern urban vibe and a very welcoming atmosphere. It’s extremely family friendly — my granddaughter especially enjoyed the dedicated kids playroom. They also...

"Great hotel. Near the subway and taxi’s always available. It has a gym and bowling alley inside. Very nice. We walked to several local places."

"Old hotel and so many foreign tourists in groups, and the lobby was a mess. check in process took so long because there were only one or two receptionist. The air conditioner was not working well but they gave us a fan which was helpful, too bad they do no have a room service. Some of the front desk personnel provide a great service but others were not, so I do not know if i want to stay again"

"Clean room. A block away from the tower. Nice restaurants in the hotel. Not far from subway stations."

"Large complex with a beautiful Japanese garden in the middle, beautifully lit at night. Quieter residential area 10 mins away from Shinagawa station."

"Room was so small and restaurant staff was unfriendly. I cannot recommend stay at N tower. Suddenly I am not."