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"The walkway from Shinagawa station is not smooth enough to be rolling/pushing luggage to check into hotel. also, no cover during rain. I realize there are renovations on-going but I hope they make it more comfortable to transit from the station to the front desk for check in. thank you"

"Very clean and useful hotel for the people who has early morning flight."

"We had an amazing time at this hotel. It was extremely comfortable and was definitely great home away from home. All the staff were friendly and hospitable. We, unfortunately, had a small medical emergency early in the am and the staff went above and beyond to help us find the proper care. We are very grateful for all the staff that worked that night .We will definitely stay at this hotel again in the future. Side note - we also enjoyed the bakery and breakfast buffet. "

"Beautiful hotel. Close to train station. Nice malls. Clean, and big rooms. "

"Very convenient location. A lot of people around the area especially in the afternoon. Hotel is nice and clean. Staff friendly, helpful. Too bad the godzilla area was closed. Other than that, I recommend this hotel to anyone staying in Shinjuku. "

"The hotel staff was very friendly and helpful. It is very close to the train station which was convenient. The rooms are a bit small, but there were four beds which the kids appreciated. We highly recommend this hotel. "

"Will definitely revisit!"

"I am traveling with 16 students. We were on our way back to the airport when one of the kids informed me that his passport was left in his room. We immediately returned to the hotel by subway and the staff quickly helped us retrieve the important travel document. Their kindness is greatly appreciated.❤️"

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