"My family did not get to attend our trip due to flight issues, not the fault of the resort. However, I have spent a week trying to get a hold of them between Expedia support and calling directly to get a refund. They simply refuse to address the issue and have been holding thousands of dollars hostage despite acknowledging we never checked in nor were we there. It should have been as simple as “we’re sorry you had travel issues, we will refund you through Expedia” No comments on facility or...

"My first trip to the Virgin Islands and I felt right at home! Everything was beautiful, well kept, clean, staff were friendly, convenient and the food was great! I almost didn’t book because of the mixed reviews but I’m so glad I did! I cannot wait to go back!"