"The rooms were reasonably clean, though the water didn't work at first; a staff member had to come up to show us how to turn it on—it would have been easier to just provide an instruction card or explain it at check-in. There were swarms of unsavory characters wandering the premises, and I was worried about my car; these same people were using the hotel pool and then brazenly walking into the breakfast area—it was very unpleasant. Most of the other guests were elderly couples, yet despite that,...

"My bed isn't working right—only one of the beds is fine; on the other one, it feels like I’m submerged in water. It would be great if you could replace my mattress."