"Carpet was very worn and stained, multiple different patterns throughout, we had no fitted sheet or top sheet on our bed. Staff was very friendly and helpful. Property needs a refresh."

"Very helpful staff , great facilities ( spent plenty of time in the steam room and pool ) . Afternoon tea is very nice, thoroughly enjoyed our stay - second time this year and WILL definitely be back again. Reception staff are exceptional"

"Staff friendly. Room clean. Bar poorly stocked. Breakfast too expensive at £24pp so ate out. Overall the Hotel is looking neglected and lost its prestigious ambiance. No Elemis products in the bathroom and room service on request. We are returning guests however judging on this stay would not recommend."