"I wanted ground floor unit due to 2 people having mobility issues. sent property a request for this with no reply. arrived to be told on 2nd level with stairs as the only access. asked if we could change to ground level & told no sorry. This made our stay difficult for the ones navigating the stairs with their mobility issues "

"Floors not clean. Washing machine full of dirty water. Bedding was adequate. Shower got barely warm. You get what you pay for. "