2/10 سيّئ للغاية
Luz، Petaluma
٢٠٢٥ يونيو ٢٦
عناصر نالت الإعجاب: النظافة
Very bad inconvenient service at this place! First want it to reserve an extra night but they said they don’t have any rooms available when I called on the phone!when we got there. I went online and I got a room available! Next day we reserved a suite with 2 rooms with a sofa bed in one of them! They gave us a folding bed instead because they said nothing else was available and was a full house! They said to ask next day early in the morning which we did this morning! Still the receptionist don’t know anything about the rooms or have any info about how the rooms are set ups! So disappointed by the service at this hotel and us very pricy! I expected better quality service! Hope the manager call me today and try to solve this problem! Still have 2 more nights to go!!!!!!!
Luz
أقام ليلة واحدة (1) في شهر يونيو عام 2025