"Convenient location, friendly staff"

"The staff was the only decent part about this hotel. The rooms were windowless cells. Our loft bed was hard and uncomfortable and accessible only by rickety ladder. There isn't room to even open up suitcases in the room. 3 of the 4 elevators were broken and for two nights there was no cold water in the room after 10pm. We could not shower in boiling water so had to rough it. Hotel staff offered us "complimentary breakfast" but that's all. I asked to talk to the manager for 2 days and never got...

"Great location, handy for London City Airport and transport hub at Stratford. Our experience was marred by our booked premium room having been given to another guest before we arrived. The promised partial refund has still not materialised 3 weeks later."

"Would recommend this hotel"