"The stay was overall positive. Check-in was fine and I was attended by a gentleman who was very helpful. There was another gentleman who had poked his head from out of the back room (behind the counter) just to greet me which was nice. I asked for a late checkout and had no issue. During checkout is where there was a bit of a shift from the attitude that had been received up to that point. I was attended by lady who's demeanor was somewhat muted which really isn't an issue per se. Different, but...