"Been to this hotel before, depending and enjoyed it, this time not as much, it's looking more tired. Old for me is fine as it gives character but there were some things that don't even meet a basic standard. Food and staff in the restaurant area were pleasant, not so much the reception staff who l feel we're unhelpful, inefficient doing their job. I had to move my room, l complained about not getting an answer on the phone to make a direct booking which is what they encourage, l e mailed...

"My wife and I had a great stay at Craigallachie Hotel. On the day of check-in, Alfie was very helpful. Tom at the Quaich bar was excellent with this recommendations of single malt. We had a very comfortable stay."