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"The restaurants and customer service . "

"Went with my family and we enjoyed our stay. Beautiful property and nice staff. The buffet was great. Good food and options for everyone."

"Property is well kept. Beautiful. Nestled in the hills of Varllata. All inclusive. Food was good and drinks good. Beach is clean. I would recommend this place to everyone. "

"The staff was very kind and did a great job"

"I want to express my deepest gratitude to the waitresses, Diana and Karen, as well as to Captain Guadalupe Ureña, for helping me create an epic and memorable surprise for my parents’ anniversary. They provided extraordinary service to my family, and I will be eternally grateful to them. Initially, the lady from guest services messed up by telling me that the restaurant, Sunset, was open for breakfast for my parents' surprise, but it ended up being closed. I was extremely disappointed and frustrated because my parents only had a few hours left in the hotel, and on top of that, the lady from guest services sold me a surprise package that included a balloon and a cake. At that moment, I felt scammed. However, they resolved this immediately. The waitstaff and the captain were so kind to give us a table in a reserved spot where my family could enjoy our meal privately. I will be eternally grateful to this wonderful staff."

"Special positive review for desk staff at the front. They were friendly and helpful "

"Friendly staff, great location. We loved breakfast at the Vela Food Hall, all the employees were nice and happy to see us every morning. Good food for dinner's time... So, we spend more tips for them. Enjoy SWIMMING & SNORKELING. Great Vacation Time with Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta!"

"So clean and green"

"The room was clean. Nice view to the ocean and the city and the best part the ac was awesome "