Find Family Hotels in El Gigante

"Front desk agents were amazing! They were so kind one of the gentleman there helped us with our bags and even escorted us to our cabin. Best service I have ever received so far! "

"We were very pleasantly surprised at this place. Would stay there again. Thanks! "

"Pros: beautiful property in the middle of the jungle, private beach, and delicious food at the restaurant. They were very kind to upgrade our room close to the beach. It was a beautiful 2-story villa with a kitchen, private pool, a balcony, and AC in the bedroom. Cons: lack of honesty and services Leading up to the trip, we received a few emails telling us about all the activities and services available in the resort. They offered complementary hiking and snorkeling, and we could pay for yoga classes, spa treatments, romantic packages, and activities such as surfing, hikes on Mombacho and Omepete island, etc. None of that was available once we got there. We asked the reception to book activities and they said they would call amd organize them. They never did. After a few days, we decided to book them ourselves through tour websites. We even asked them to call a nearby golfing course and they said they would. After 3 days, they said the golf course hadn't answered yet. My partner emailed the golf course and we got a response within 5 minutes. The staff at the reception were very kind, but not helpful and the lack of honestly from the management really disappointed us. The restaurant staff were always great and the service was excellent. The reception even gave us the wrong opening hours for the restaurant so we showed up late one evening. The staff were still there and were so extremely kind to prepare us a meal even after closing."

"We just stayed 10 nights in this hotel and it was great. The staff was very friendly and accomodating regardless of the language barrier. It was quiet..well kept..and i felt no issues with security at all. the pool was basically always clean given thatvthe wind is always blowing and leaves do blow in regularly. I did take the time to clean out leaves as needed but that just kept me busy..lol. I would on one hand make a couole small recommendations however. Perhaps the owners should consider installing fridges in the rooms and a coffe maker. I like to be up early in he mornings to watch the sun come up and listen to the birds so a coffe maker would be great instead of having to wait until 7:30 am. The breakfast was good and just enough to get the day started. people will always find a reason to complain about something but i would return again. The recommendations i stated are not complaints but i believe those 2 items would really be beneficial to the hotel. Regards, Dean from Canada."

"Very comfortable room and plenty of space for our luggage. Clean room and comfy beds. "