"Clean room"

"The location to Edinburgh Castle and Princes Street is very close. Which was wonderful. The Metro restaurant onsite is amazing. The food was so delicious. Breakfast, lunch, and dinner. The prices are cheaper and better than the pub food in the Grassmarket. The room was very clean. The staff are very accommodating and friendly. I love the fact that they have a filtered water station in the hallway so you can refill your empty bottle of water. Walk with a reusable water bottle to you can fill...

"It was just one problem after another. Fan wouldnt work, phone wouldnt work, heater wouldnt shut off and was cooking us out, the duvet cover zipper was broken and flapping out. The staff was really great and were trying. We had an issue they attempted to solve it. Even offering to move rooms on last night, which was more trouble than it was worth as we were leaving very early in the morning. We had 2 days there and both days gave issues. Made only more frustrating by the cost of the...