"Reception staff were not knowledgeable, rooms did not have coffee machine. breakfast Sunday they more choices including biscuits and gravy, while Monday they didn't have it"

"I always stay at the Red Lion in Kennewick...this time I was in a room for the first time and not quite happy with it. It is called an accessible room but does not have a walk in shower and the toilet is extremely low...I don't call that accessible. I have bad knees so the very low toilet was not good. Also because of my knees and a back problem the shower in a tub was not good for me either...all in all, I would not call this room and don't think it fair for them to advertise it that way!!!...