"Great customer service. Good views good for a short stay"

"First hotel I’ve stayed in that does not make your bed or change the towels top up toilet roll etc at all unless you go to ask at reception. For me this is a basic requirement of a hotel. The room felt damp for the entire stay. Noisey from wildlife through the night as bathroom window is mesh. Would I stay again- NOT A CHANCE"

"The property is at a prime position in Cairns - walking distance to all attractions, but!!! It desperately needs an update to its 1980’s rooms! Bed was rock hard and furniture old, scraped, marked and tired. Staff are rude and not helpful. Will NEVER stay there again"

"A wonderful place to stay if you need to be at the Gold Coast University Hospital early in the morning. Very comfortable beds, clean, modern rooms. The bathroom products smelled wonderful. The gentleman on reception had "training" on his badge and he was dealing with some very odd characters, and handles himself very well, all by himself mind you. I'd stay again if I needed to be bear the hospital."