"The room I booked (deluxe suite with double queen beds in a separate bedroom and sofa sleeper in rhe living room) wasn't available although the desk attendant said the computer said the room should be available, but he couldn't figure out exactly which room number it was, so they put us in a different room. That room was dirty. I pulled out the sofa sleeper and the mattress cover was yellow and dirty and the sofa sleeper mattress had urine stains on the underside. And there was a ziploc bag...

"Genial "

"Room 313 smelled really bad. There was mold in the bathroom next to the tub & in it. The tub had black mold, all around it. The water had no pressure. Paint peeling from ceiling, the pullout sofa bed is apparently 100 years old because it had springs that were showing through the mattress. The mini refrigerator leaked water all into the floor in the middle of the night. The air did not work in the room. It was miserable all night. The fan on the air-conditioning unit did not work. There was a...

"Yes"

"The bed linens had dirty spots, the floor was dirty and …. The shower had black mold growing in the lower grout. The hallways were a mess due to remodeling but not an excuse for the room condition. "