"The hotel has excellent hardware, but the service experience didn’t quite match the five-star positioning. The building itself, room design, and location are all impressive. The décor feels premium and well thought through, and overall the physical environment is a strong highlight. However, the service fell short of what I would expect from a five-star property. At check-in, there was no staff member to escort me to the room or provide a brief introduction to the hotel facilities and room...

"Gorgeous hotel in a very cool neighbourhood -you can catch a super cheap tram to get into the CBD. The staff were friendly and knowledgeable (Max in Bar Julius was a standout sweetheart). The room was modern, clean and specious with a gorgeous shower. There are some great restaurants in the local area (Regina & NOUR were both lovely). It was a bit of a pain having to go to a gym down the road but that was the only negative! "