Top Independent in Dwarka

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Top Dwarka Hotel Reviews

Taj Palace, New Delhi

2/10 Terrible

"It is beyond me how this hotel can have such high ratings. It is dated, moldy, smelly, with service that leaves much to be desired for not to mention a 40 minute wait for a table at breakfast that was included in our rate. There is little that is 5 star about this property other than its size. It is old and dated inside and out, has mold on the walls as in the attached images and enough potpourri in the lobby to make your head spin, which could be on account of the mod. We got sat at a filthy table at the bar which was cleaned just when our drinks arrived and essentially everywhere you look - everything is subpar. Dinner at their Asian restaurant was not bad as far as food quality, but again, service left much to be desired for. Our first full day the property we descended for breakfast to learn there is a 40 minute wait and some 25 parties head of us, all in uproars as people had flights, tours and meetings to attend to. The wait was not even worth it as breakfast was nothing to write home about. This was unlike anything we experienced before at Taj properties and a grave disappointment. We hope the management can take necessary steps to one day have this property live up to the brand's reputation. Until then, if you value cleanliness, service and a a five star experience - stay away from this place."