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"Lovely quality hotel with great attentive staff. Easy walking distance into Bath. So great location. The pool and spa area is looking a little tired. Some of the mosaic tiles are missing around the outside pool and because of this my hair was pulled a bit when it got caught in one of the gaps. Would be good if this is looked into "

"Good central location!"

"All the usual high end hotel amenities plus quality, character, style, history and very English. Stayed several times. Just finishing my 5th week."

"Great hotel - all details considered to offer great guest experience "

"When we arrived, we were told that they did not hold a booking for us, as Expedia had cancelled our booking!!. It took over 4 hours for the hotel, myself and a guy from Expedia in the USA to semi resolve the issue. The hotel were wonderful, Expedia were blatant liars as they told the hotel that they had informed us of the cancellation, and had booked us into another hotel. Shame on you Expedia!! As the hotel had restricted accommodation left for our visit, we had to rearrange via Expedia to stay in another hotel for part of our stay. Unlikely to be using Expedia again which is very unfortunate as we have used them on numerous occasions over the years."

"Great hotel in convenient location "

"Beautiful views"

"The facilities and presentation of the hotel was excellent. Location is perfect. Bedrooms comfortable and roomy. Bar service very good. Breakfast food was good but service was poor. Clearing tables all around was slow including our table. "

"This is our go-to hotel for Cheltenham/Gloucester. Easy to get to, friendly staff, a pool and gym. The food on site is delicious. There are lots of options available, bar, restaurant, room service. Nice seating areas outside and lots of places to sit inside if you want to read or play board games. We use it as a home from home when we are visiting family in the area. Highly recommended."