2/10 Terrible
Miss
29 Jum. II, 2023
Disliked: Room comfort
DO NOT STAY HERE - OWNER WILL RUIN YOUR TRIP
Our trip was totally ruined by the owner of this property and the condition of the room. We stayed in apartment 8. When we arrived we immediately felt the whole apartment was hot. We asked about the aircon and the lady that greeted us said it was on and to wait for the room to cool down. We waited 5 hours and the room was still like a sauna. We asked again and they said it was aircon and it was fine. After the first sleepless night we then asked again the next day for the aircon to be fixed (we guessed the filter needed changing) the owner called Peter was very aggressive when we asked for the aircon to be fixed saying it was fine, he never had any complaints, we should be great full because we have a beautiful view and that we were lying and no one would believe us that the aircon was broken. We asked for him to provide a fan so we could sleep and be comfortable and he said even if he wanted to he wouldn’t. He got up in our faces and had me in tears. He said he would look at the aircon at some point. Yet another sleepless night (I had to sleep on the balcony as the heat was making me unwell and I got bitten alot). We advised Peter we called hotels.com and they were moving us to a new hotel and would get a refund for us… a few hours later the aircon was fixed (it was the filter)
We also asked for more toilet roll and he refused to give us any.
I cannot express enough how horrible this owner is and how he ruined our holiday.
Hotels.com need to remove this property!
Miss
Stayed 5 nights in Jun 2023