The location is great — walkable to restaurants and major attractions. However, our first room had no air conditioning, and we were told to open the windows, which let in a lot of noise from the street and nearby church. Most of us have allergies, and the poor air circulation made things worse. When we raised the issue, one staff member was unhelpful, but thankfully, the manager Vanessa was very professional and accommodating. She resolved the issue and offered us complimentary breakfast. A rough start, but it ended on a better note.