Unfortunately, this hotel does not meet the service expectations typically associated with the W brand worldwide. The service is inefficient, the hotel is overcrowded, and overall, the structure of the property is disappointing—especially when compared to the images presented on the website.
It is disappointing to say this, as I am a loyal supporter of the W chain, which I consider to be excellent. However, there are many aspects that need improvement, both in terms of service and the physical structure of the hotel.