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"Great place!! Comfortable spacious rooms- lovely courtyard. Great restaurant too!"

"The only thing I would mention is that my bed was a little too firm for me Other than that, I thought the Marriott hotel was excellent in every way"

"We loved how quiet the property was. Easy walk to down town. Room was small but still nice and cosy. We would stay again."

"Charming place. Worth going to. Would love to come back"

"Great time"

"Easy access to rooms. Extremely clean. Well maintained. Very accommodating staff."

"The property was generally up to date and attractively decorated. The breakfast provided multiple hot and cold choices and the attendant was very helpful. Our biggest reason for 3 stars was the musty smell of the room. We turned on the air, hoping to erase the smell but it never fully went away. We stayed 2 nights and regretted not changing our room since the smell never cleared. We talked to the maid the second morning and the maintenance man stopped by to change the low battery on the...

"Stayed in the cottage room. Really small bathroom. The screened in porch, advertised as an upgrade to this room, and the reason we booked this room, was filthy and filled with hardware and cleaning supplies. Completely cluttered and, dirty and unusable. Breakfast was served and was not good. Eggs and fruit were edible, the rest was not. Overall place was dirty and not worth the roughly $170 we paid to stay there. Wanted to like this place, and thought it would be charming based on the...

"Staff very helpful I arrived early and they were very helpful I had questions about local transportation they informed no uber, Lyfts or few but provided great transportation alternative"

"Property is going to be awesome when they finish updating. Very nice people"

"Check in staff was friendly. Assigned room was musty because of a large water stain in ceiling. Moved to a second room which was better. Good clean beds and bathroom. stained or rotten floor trims. Small flies in bedroom and bathroom. Sink inside the room by the bed, not inside the bathroom. Definitely rooms need repair and update. Would only stay in an emergency."

"I am writing to bring to your attention a concern regarding a recent stay at the Colonial Inn Franklin that I booked through Expedia. This was my second stay at this establishment, with my first stay taking place from May 13–15 and my most recent stay beginning on July 22. During my first stay, I was assigned Room 109. This room is located in a dark back corner of the property, has spotty internet service, and offers limited access to parking. When I checked in on July 22 for my second stay, I...

"We stay here every year for our annual waterfall visiting trip. The previous three years, they had a hot breakfast. But this year it’s just cereal, waffles, bagels or toast, and yogurt. Just wish they’d add muffins, fresh fruit like apples or oranges, and cold boiled eggs, if they are minimizing. Bed was comfy as usual, and their inside pool is the best! Customer service was wonderful. Will return next year."

"Overall, I had a pleasant stay. The parking was safe, convenient, and easy to access, which made coming and going hassle-free. One area that could use some improvement is the breakfast. It would be great to see fresher options, such as bagels from a local bakery, along with hot items like scrambled eggs and bacon. Adding a few more breakfast choices would make the experience much better. The rooms could also benefit from some updates and maintenance. In addition, installing exhaust fans in the...

"Really enjoyed our stay. Frenchie was very helpful, friendly, and a pleasure to converse with. Rooms are clean, staff are polite and friendly. We will stay there again when we come back to Franklin."