Top The Coaching Inn Group in Down Hatherley from SAR 406

Cheltenham Chase Hotel & Spa

2/10 Terrible

"We chose this hotel because the May bank holiday was forecast to be very hot and we specifically wanted somewhere with an outdoor pool. Expedia advertised this hotel as having one, so we booked and drove over 3 hours — only to find out the hotel doesn’t actually have an outdoor pool. Extremely disappointing. Things got worse when we discovered the AC in our room wasn’t working in 30-degree heat. A helpful receptionist with long black hair quickly fixed it and explained that whenever the key card is removed, the AC switches off and can only be reset by reception. The next day, after returning from Cheltenham at 2pm, we asked reception to reset the AC again. The short-haired receptionist rudely told us to wait behind a queue of check-ins, despite the reset taking only seconds. An hour later my wife was told it would be sorted, but 3 hours later the AC was still off. I had to go down again and insist it was reset, only to be snapped at that she was busy and working alone. Even another guest commented on how rude this was. Regardless of staffing issues, paying guests should not wait 3 hours for a simple fix or be spoken to so dismissively. I raised the issues with Adrian at checkout, but although polite, he showed little interest in resolving the complaint. Overall, a very disappointing stay with misleading advertising and poor customer service."

Leonardo Hotel Cheltenham

8/10 Good

"Went during Bank holiday. I booked a room with double and single. Got bumped off which was very annoying. There is not air-conditioning and rooms can get very hot. Staff were generally good especially Matt. Breakfast was average"

Hatherley Manor Hotel & Spa

10/10 Excellent

"Reception staff welcoming,bar staff equally as lovely, room was perfect. Hotel really clean and presentable. Breakfast was very nicely presented,great choice and cooked to perfection. No complaints at all ! Compliments to the team"

Hotel Indigo Gloucester The Forum By IHG

10/10 Excellent

"Excellent service and hotel"

Stratton House Hotel & Spa

6/10 Okay

"Great hotel, beautiful building. Appreciating the hotel is family owned, it could do with a little modern tlc TV didn’t work in the bedroom for channels 1-4. Extractor fan in the bathroom didn’t work, towels are quite old, Check your dinner bill, we had 3 bottles of wine added to the bill but we’d only had 1 £25 bottle. We were being charged for 2 x £45 bottles we’d not had. When we called to get the tv satellite sorted in our bedroom it was the waiter and head waiter who attended our room #faultytowers Could be 5* but I’m reluctant to give it more than 3*, £200 for 1 night without breakfast is expensive for mother and daughter aged 83 & 52. We’ll shop around n xx time."

The Lansdowne

8/10 Good

"Good location , easy to walk into the town. Breakfasts were excellent"

Kings Head

10/10 Excellent

"Lovely staff, accommodation and location"

Queens Hotel Cheltenham

6/10 Okay

"Beautifully clean, large room, however, we stayed during the bank holiday heatwave and the air con wasn't working. A portable air con unit had been placed in the room but wasn’t enough for such a large space. Unable to open windows, so had a sleepless night due to the unbearable heat. Huge room, great shower and very comfortable bed. We also stayed for breakfast which was amazing! Beautiful hotel just a shame that we chose a boiling hot weekend to stay."

Gloucester Robinswood Hotel by Sunday

6/10 Okay

"Under new group and nothing like when it was a Best Western. The Spa pool was still out of order. We were there in October and it was broken. There was not the warm and friendly feel we’ve received for the last six years. It was very false. I’m not worried about fresh linen in my room, totally agree with only on request, but a clean cup and glass and tea etc being replenished would have been very welcomed. Not the same hotel and won’t be returning."

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Our top choices for Down Hatherley The Coaching Inn Group

The Tudor House Hotel, Tewkesbury, Gloucestershire

The Feathers Hotel, Ledbury, Herefordshire

Top Down Hatherley Hotel Reviews

Cheltenham Chase Hotel & Spa

Leonardo Hotel Cheltenham

Hatherley Manor Hotel & Spa

Hotel Indigo Gloucester The Forum By IHG

Stratton House Hotel & Spa

The Lansdowne

Kings Head

Queens Hotel Cheltenham

Gloucester Robinswood Hotel by Sunday

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Find all hotels by The Coaching Inn Group in Down Hatherley from SAR 406

Change your mind

Treat yourself

Be picky

Check prices for these dates

Our top choices for Down Hatherley The Coaching Inn Group

The Tudor House Hotel, Tewkesbury, Gloucestershire

The Feathers Hotel, Ledbury, Herefordshire

Top Down Hatherley Hotel Reviews

Cheltenham Chase Hotel & Spa

Explore a world of travel with Expedia

Hotels in Popular Destinations

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