2/10 Terrible
JD
Traveled with group
29 Rab. II, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
It would be easier to say what didn’t go wrong. As soon as we walked into the main lobby it smelled horrendously of cigarette smoke with nobody smoking nearby at the moment. There was also a styrofoam bowl of half eaten dry cereal on a lobby chair. The two FDA’s were decent but we initially had an issue with our room key not working, (our room was on the complete other side of the building) and they fixed that. We get into our room and it is a complete disaster. Both queen beds unmade, lights on, bathroom door is open, light and fan were on. Almost as if someone rolled out of bed and left. After a 3 hour drive down and being in the sun for 16 hours we did not feel like it was going to be a clean stay and opted to go home because it was such a terrible welcome. They offered to get us a new room but declined and drove the three hours back home and were not charged. Although polite, NO ONE was remorseful about this, not even the two FDA’s but more importantly the manager who i had to deal with the next morning to get the refund straightened out. He talked to me as if everything was our fault and it was a big inconvenience on his end, and did as little as possible with saying “yeah sorry about that” word for word on regards to the issue. So it seems that this has happened in the past, and will continue to happen. Never, have I dealt with such a poorly run hotel and miserable manager. We will never think of coming back. Do yourself a favor and go elsewhere if you can.
JD
Stayed 1 night in Apr 2024