Save

Hotel Serena Palace

3.5 star property
Comfortable Douala hotel in Akwa II with free parking

Choose dates to view prices

your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Hotel Serena Palace

2 bars/lounges
Front of property
Exclusive Suite | Minibar, in-room safe, desk, laptop workspace
Breakfast, lunch and dinner served
Reception
Reviews
5.0

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
Bali, Boulevard de la République, Douala, Région du Littoral
  • Popular LocationCathedral of Saints Peter and Paul11 min walk
  • Popular LocationPort of Douala4 min drive
  • Popular LocationDouala Grand Mall5 min drive
  • AirportDouala (DLA-Douala Intl.)7 min drive

Room options

View all photos for Room

Room | Minibar, in-room safe, desk, laptop workspace

Room

Highlights

Air conditioning
Heating
Dining table
Flat-screen TV
Champagne service
Electric kettle
Free bottled water
Minibar
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Studio

Comfort Studio | Minibar, in-room safe, desk, laptop workspace

Comfort Studio

Highlights

Air conditioning
Heating
Dining table
Flat-screen TV
Champagne service
Electric kettle
Free bottled water
Minibar
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room

Room | Minibar, in-room safe, desk, laptop workspace

Room

Highlights

Air conditioning
Heating
Dining table
Flat-screen TV
Champagne service
Electric kettle
Free bottled water
Minibar
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Exterior
Hotel Prince de Galles
Pool
Free airport shuttle
Parking included
Free WiFi
7.0 out of 10, Good, (26)
The price is SAR 272
SAR 351 total
includes taxes & fees
1 Jum. II - 2 Jum. II
Hotel Prince de Galles

About the neighborhood

Douala

Hotel Serena Palace is located in Akwa II, a neighborhood in Douala, and is near the airport and near a boardwalk/promenade. Travelers who have shopping on the agenda can visit Eko Market and Douala Grand Mall, while those looking for another kind of activity may want to check out Port of Douala. Looking to enjoy an event or a game while in town? See what's happening at Stade de la Reunification or Japoma Sports Complex.
Visit our Douala travel guideOpens in a new window

What's nearby

  • Cathedral of Saints Peter and Paul - 11 min walk
  • Espace Doual'art - 15 min walk
  • Eko Market - 16 min walk
  • Port of Douala - 4 min drive
  • Douala Grand Mall - 5 min drive

Getting around

  • Douala (DLA-Douala Intl.) - 7 min drive

Restaurants

  • Bolongi Open MIC - 5 min walk
  • Mediterranee - 14 min walk
  • Saga africa - 16 min walk
  • Mc Burger - 4 min walk
  • Bali rue de la Joie - 7 min walk

About this property

Hotel Serena Palace

Hotel located in Akwa II
You can look forward to a free roundtrip airport shuttle, a terrace, and an art gallery on site at Hotel Serena Palace. The on-site restaurant offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with designer stores on site and dry cleaning/laundry services.
Other perks at this hotel include:
  • Free self parking
  • Buffet breakfast (surcharge), 2 meeting rooms, and an elevator
  • Multilingual staff, a TV in the lobby, and coworking spaces
Room features
All 60 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes.
Extra amenities include:
  • Shared bathrooms with free toiletries
  • Flat-screen TVs with satellite channels
  • Wardrobes/closets, electric kettles, and heating

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available
  • Free roundtrip airport shuttle from 6 AM - midnight
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily: XAF 6000 for adults and XAF 6000 for children
  • 1 restaurant
  • 2 bars/lounges
  • Room service available

Things to do

  • Art gallery
  • Designer stores

Family friendly

  • Dining table

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Multilingual staff

Business services

  • Coworking space
  • Meeting rooms - 2

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Shared bathroom
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: midnight; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 2.5 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for XAF 8.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: XAF 3000.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately XAF 6000 for adults and XAF 6000 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: XAF 8.0 per day
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards and cash

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Serena Palace Douala
Serena Palace Douala
Serena Palace
Hotel Serena Palace Hotel
Hotel Serena Palace Douala
Hotel Serena Palace Hotel Douala

Frequently asked questions

Is Hotel Serena Palace pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Serena Palace?

Self parking is free at this property.

What time is check-in at Hotel Serena Palace?

Check-in start time: midnight; Check-in end time: anytime.

What time is check-out at Hotel Serena Palace?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hotel Serena Palace provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 6 AM–midnight on request.

Where is Hotel Serena Palace located?

Located in Akwa II, this hotel is within a 15-minute walk of Cathedral of Saints Peter and Paul and Espace Doual'art. Eko Market and Port of Douala are also within 2 mi (3 km).

Hotel Serena Palace Reviews

Reviews

5.0
Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 1 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 1 out of 2 reviews" "

6.0/10

Cleanliness

5.0/10

Staff & service

2.0/10

Amenities

5.0/10

Property conditions & facilities

Reviews

8/10 Good

Robert, Rochester NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are friendly and the service are good The restaurant is good
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
J'ai payé et j'ai jamais dormi dans l'hôtel on m'a refoulé disant que vous ne les payé pas j'exige un remboursement.
Stayed 1 night in Apr 2019