"Cannot comment as we were sent to a different loction at the last minute"

"Got there with 3 hot and tired children (long car journey) and my 70 year old mum only to find theyd cancelled our booking. I received no communication of this. My booking and payment had been confirmed. I even received an email the next morning to see how our stay was going and another asking us to rate our stay. We booked through hotels.com and still trying to get to the bottom of what happened. We ended up in a quadruple room in the Travel lodge (at our own expense) this was not the family...

"The property was great. My party really enjoyed it. The only issue is that it was very cold when we arrived. I would suggest in winter having the heat on several hours prior to guest arrival. Otherwise, a great experience. "

"Very comfortable and well furnished flat, with a fully equipped kitchen and free parking. Great communication and very convenient location for the train station, football ground or Wolverhampton centre"

"We booked the apartment in August 2023 so the family could attend a music event which was local to apartment. On the day of Travel 26th April 2024 the booking was cancelled via email.. No phone call to warn us but an alternative 30+ miles away was offered in the email. Unfortunetly many other people have fallen fowl to this sort of approach due to many hotels being sold out and high prices starting to appear due to both the music event and a Wolves home football game. Many hotels coming back up...