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"The front desk staff was amazing! We checked in during a rain storm and the hotel had been hit by lightning and their computers and they computers were out. The staff maintained their professionalism and got us in a room quickly. Thank you for your help "

"Beautiful views and clean property. The food there is great, and it’s well located. However, the cleaning staff stole a $100 bill from my backpack and replaced it with a fake one. I would rather they just took the money, but replacing it with a fake note could’ve gotten me in serious trouble, and that was a slap in the face. I’ve traveled all over and never experienced such a disappointment; I felt violated that the housekeeper went through my personal stuff. At my departure, I emailed the team...

"Muy bueno"

"The property is a bit outdated but the staff is incredibly friendly and helpful. The restaurant serves good food and the shuttle whose driver greets you inside and it’s there at your arrival 24 hrs is exceptional, especially when you arrive late or very early after long flights , they will also take you at any hour of day or night according to your needs."

"Great place for the price. Only issue I had was the music blaring one of two nights across the street - all night, from 9pm to 6am. Not the hotels fault; but frustrating. Would stay again though"

"El hotel es fantastico, el desayuno excelente, los servicios que brinda el hotel son un plus para el huésped. En general, el personal es atento y amable. Sin embargo, tuvimos problemas en el check in, la señorita que nos recibió indicó que no teníamos reservación. Se le indicó que la reservación se había hecho por Expedia y ella insistió en que no teníamos alguna. Cuando llamé a Expedia, nos dijo que, aunque el hotel estaba lleno, nos darían una habitación. Esta señorita parece no ser tan...

"Love staying there…. Very clean and staff always willing to assist."

"The price was okay for the days I stayed. But they don’t offer tours or amenities. They do have a restaurant with not enough staff, or waiter experience. Hotel staff at the lobby were very helpful and polite. Overall I would suggest updating some of the information regarding this hotel."

"Nice and clean"

"¡Un hotel totalmente recomendable! Su ubicación es excelente, en una zona súper cómoda y estratégica que te permite llegar fácilmente a cualquier parte de Santa Cruz. El desayuno es maravilloso, el personal siempre es atento y cordial, y el equipo de housekeeping mantiene las habitaciones impecables. La experiencia es realmente excelente. ¡Lo recomiendo al mil por ciento! Cada vez que llego a Santa Cruz, este es mi lugar favorito. ❤️"

"Book at the hotel and they will take you in to different place. Building entrance key doesn't work most of the time. Very hard to take transportation to and to the place. Male attendants were very friendly and helpful. And many more small details."

"Habitaciones y todas las instalaciones estaban limpias, personal muy amable y atento. Ubicado en equipetrol con todo cerca"

"Todo muy bien"