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"Great location next to waterfall and close to centre of town. The hotel buildings and rooms are much better than the website pictures. Enjoyed the pool, spa and breakfast and even had a massage. Really enjoyed our stay."

"All the food was great and extremely fresh- straight from the garden outside of our room. Service was great, as well as the deep tissue massage at the spa. One thing that could be improved is the number of flies in the eating areas; we were often spending meals swatting them away."

"El lugar es céntrico y bonito pero el piso es muy resbaloso, mi esposa tuvo un accidente el primer día de estancia y nuestras vacaciones tuvieron que cambiar de rutas por su pie lesionado, tener cuidado con eso."

"Rocio was such a great host. Made us feel very welcome and was always available for whatever we needed. Offering us coffee and free laundry service were very generous gestures we really appreciated. The views from our room were spectacular. This is a family run business and their attention to detail really shows. We can’t wait to return to this oasis in the mountains."

"Cumple el objetivo. Buena ubicación, seguro, con parqueadero privado, el desayuno puede mejor pero es bueno."

"Loved the staff, the view, the amenities, everyone was so on top of everything."

"环境一般"

"Johan was so helpful and kind!"

"Excellent hotel for the price. Clean, new and close to everything."

"Es un sitio muy bonito pero es caro "

"Me cancelaron mi reservación dos horas antes de llegar al hotel porque dicen que de su plataforma no les paga me dejaron a mí y a mi esposa con una niña de 7 años sin hotel en una ciudad que no conozco pésimo servicio"

"La ubicación me pareció bien pero no tienen una coordinación entre Expedia y la disponibilidad real del hotel luego que llegas te dicen que tu habitación está ocupada cuando se supone que si reservaste es porque estaba disponible y lo que no me gustó fue la limpieza el piso donde estaba mi habitación olía a trapeador podrido me imagino que usaron uno que no estaba limpio aparte una de las almohadas como que la uso un mecánico negra de sucia"

"We absolutely adored our stay. We had stayed here before while using Banos as a central hub for our travels, so we were excited to stay here again. We were lucky to have an upgrade to the detached king room, which was beautiful and spacious. Everything at the property is clean and so well kept. The staff are fantastic and kind, we did a few excursions this time including rafting and hiring bikes to do the waterfall trail. Both were amazing and organised so well by the hotel staff and associated...