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"outstanding customer service and friendliness."

"Rooms are clean and in very good condition. With the exception of the soap dish in the shower not getting cleaned from the last guest. Grounds could be kept a bit cleaner. It's a big hotel so I'm sure it's hard to keep up with. Between my room window and the outside railing there is an old pop can that looks like it's been there for years and years and never been picked up. Random small pieces of litter in the hallway quite frequently, a small bag of trash sat in the hallway near the elevators for nearly a day. And lots of trash blowing around in the outdoor courtyard in the middle of the hotel. It is still a very nice updated and for the most part clean facility with a very big swimming pool, they have a bar and a restaurant inside..... Would I stay again? Absolutely and I will"

"Affordable, great amenities, prime location."

"Very clean and comfortable rooms. Great Staff. Only complaint is that menu is somewhat limited for room service/restaurant."

"It was a nice place to stay on the way to Nashville"

"Large room, clean! "

"Close to airport "

"Great stay! Very nice room "

"I made a reservation Expedia told me to be there to check in the next day . When I got there they were closed. I had a family emergency so I couldn’t spend the rest of my afternoon stalking the internet going from Expedia to birch suites to figure out why they were close although I did try reaching out to Expedia with no results . So trip cancelled went home . Next day birch suites said since I had made the reservation thru Expedia then they were the ones that had to change my reservation date because their hours had changed without updating them . Expedia told me I was s****outta luck pretty much so I never got a refund or another reservation.’. My money was stolen by the both of them and this is the best part…..I PAID THE 9 EXTRA DOLLARS THAT WAS SUPPOSED TO GRANTEE ME MY MONEY in case of a situation like my reservation being canceled. What a joke!!!"