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"I recently stayed at the Hyatt Place for seven days, and I regret to share that my experience did not meet the standards one would expect from the brand. A particularly challenging moment occurred when a meeting room I had reserved in advance for an important work call was unavailable at the scheduled time. As this had been confirmed the day prior, the lack of accountability or timely resolution was both surprising and disruptive. On the first evening of my stay, I was also impacted by...

"Clean room"

"Good ig"

"Yes"

"Very clean and the staff was helpful and professional. "

"This is the 2nd time I've stayed at this hotel and I would definitely come again. "

"Room was clean but in calling prior to my stay and upon arrival I was treated very rude by the front desk staff. "

"Dingy furniture (The chairs and ottoman have stains on them.) and old carpet , they need to be updated as well as the mattress and box spring Bathroom is small, brighter lighting in rooom, over sink , and living room area would make the space feel more motel vibe than a hotel , the lobby is beautiful wish the rooms had the same vibe ..the pictures online are brighter of course but when you get here, its giving dingy . Pet friendly but but the fee is $106 for pets up to 30lb , hot tub was great....

"The room was nice and well maintained. The free breakfast is like most free hotel breakfasts, pretty mediocre with scrambled powdered eggs. The main Downside is traffic and train noise. The trucks really became active around 6:00 am. Although I had a rental car, they have 2 EV chargers which I always look for when driving my own electric car. "

"Clean room | helpful staff | easy checkin "

"Great Service "

"Fabulous!"

"The room was clean, the gym fully equipped and the breakfast delicious."

"Yes"

"Always a pleasure "

"My entire stay has been fabulous so far. The place is clean and well-maintained, and the EVS team has done a great job keeping my room tidy."

"Location was sketchy in terms of safety. Never felt unsafe in the hotel itself but didn’t dare step foot outside after dark. WiFi was weak and didn’t reach our room on the 5th floor 90% of the time. Staff were great. So incredibly nice and helpful. Would not stay again"

"Everything was great. National Harbor has everything you could ever need/want. "

"Terrible experience "

"Never been to Hilton honors property where they tell you test the key (physical or digital) doesn’t work because the battery on the door is dead. That sounds absolutely ridiculous, then say I can let you in but you won’t be able to leave. WHAT?! Then only when I call honors customer service and wait 2 hours they call and get it fixed miraculously. Wow, but then lie on the computer and say they offered me a refund no the heck you didn’t. Horrible customer service they are liars and told me a...